Refund policy

Returns & Refunds Policy

We want you to be satisfied with your purchase. Please read this Returns & Refunds Policy carefully before requesting a return.

Eligibility for Returns

  • You may request a return or refund within 14 days of receiving your order, in accordance with UK consumer law.

  • Items must be unused, in original condition, and in the original packaging.

  • Certain items may be non-returnable for hygiene or safety reasons, where permitted by law.

Damaged or Incorrect Items

  • If you receive an item that is damaged, defective, or incorrect, please contact us within 48 hours of delivery.

  • Please include your order number and clear photos showing the issue.

  • In these cases, we will offer a replacement or a full refund, including any applicable shipping costs, at no additional cost to you.

Refunds

  • Once your return request is approved, refunds will be processed to the original payment method used for the purchase.

  • Refund processing times may vary depending on your payment provider or bank.

  • Original shipping fees are non-refundable, except where required by law or if the item was faulty or incorrect.

Return Shipping

  • Customers are responsible for return shipping costs, unless the item is damaged, defective, or incorrect.

  • We recommend using a tracked shipping service, as we are not responsible for returns lost in transit.

  • Return shipping fees are non-refundable.

Important Notes

  • Delivery times and return processing times are estimates and may vary.

  • We reserve the right to refuse returns that do not meet the conditions outlined in this policy.

  • This policy does not affect your statutory rights under applicable UK consumer protection laws.

Contact Us

If you have any questions or wish to request a return, please contact us before sending any items back:

Email: support@hupehouse.com